Client Care Rep -- Call Centre
Open Connection is one of Canada's most successful authorized TELUS dealers, leading the way in innovative customer solutions. And lucky for you, we are expanding!
We are a family owned company and take a lot of pride in our culture..We are one of the fastest growing dealers in 2013, with 8 stores across the lower mainland.
What we need you to have:
-Attention to detail
-A drive for providing superior customer service
-Problem solving skills
-Caring and compassionate
-Previous sales experience desired
What you will be doing:
You will be a pivotal member of our Post-Customer Care team.
Your daily activities will include:
-Calling back our valued customers to insure all their needs were met
-Providing them answers to any questions or concerns they may have
-Directing them to the necessary channel if you do not have the answer
-Other duties will include supporting our retail and outbound business team.
You need to love to talk: being upbeat is essential to this role, along with the ability to up-sell.
An essential element of this role will be to seek out and analyze sales opportunities, giving you the opportunity to earn extra income along the way.